FAQ - Frequently Asked Questions

Our talented artisans create all our products, such as our premium fouta towels and our hand-woven bags, exclusively in Tunisia.
The foutas are hand-finished by women who earn a living by doing the fringes and knots manually, most of the time at home, while chatting with each other around a cup of tea.
The bags, also called “Koffa” in Tunisian, are entirely woven by our experienced artisans, whose know-how dates back several centuries.
As we have a strong connection to Tunisia, we also make sure our artisans are working in respectable conditions and are paid fairly.

Hammam towels, or foutas as they are called in Tunisian, are those traditional thin, yet very absorbent towels made out of 100% cotton, which were initially used in saunas (Hamamms) in North Africa and Turkey.
Redesigned by talented young artisans to fit the trends, they are now considered as a real fashion accessory that you can take to the beach, to your yoga class, to the sauna or even use at home to add a unique touch to your living space.

We chose for you the best quality recycled cotton to produce ANNA ANIQ foutas. Also our terry towel foutas are made out of recycled cotton. All of them are highly absorbent and light.

We have a variety of foutas with different sizes:
- The regular fouta: 200x100 cm
- The terry towel fouta: 180x100 cm
- The medium fouta: 140x70 cm
- The hand towel fouta: 70x50 cm

You can wash your ANNA ANIQ fouta at 30°C in the washing machine and then allow it to dry naturally (it dries off really fast!).
The use of higher temperatures for washing or putting it into a dryer is likely to damage it, as its made out of 100% cotton with no added synthetic materials.

Please contact us via phone or e-mail. If your order was not already packed, we can cancel your order or modify it the way you wish.

If you are interested in our products and would like to see them and feel the material, we would be happy to welcome you in our office, from Monday to Thursday from 10am to 6pm and on Friday from 10am to 4pm at: Neubaugasse 86, 1070 Vienna.

Sure! You can choose to order your items online and pick them up at our office-store at Neubaugasse 86, 1070 Vienna, without any costs.
We are there for you from Monday to Thursday from 10am to 6pm and on Friday from 10am to 4pm.

If you need any help or encounter any problem with ANNA ANIQ service or articles, please do not hesitate to call us on this number: +43 670 50 50 199 or write us an e-mail to office@anna-aniq.com. We will get in touch with you as soon as possible. Your satisfaction is our priority!

You can find below the shipping costs depending on the delivery country:
- Austria: 5,90 €
Free Shipping over 50 € in your shopping cart

- Europe: 10,90 €
Free Shipping over 70 € in your shopping cart

- Worldwide: 19,90 €
Free Shipping over 150 € in your shopping cart

- Switzerland: Please register at meineinkauf.ch. There you will get a german delivery address, to which we can send your order. Your delivery will be forwarded automatically by meineinkauf.ch to your address in Switzerland.

- Austria & Germany, Freight station:
We also deliver to freight stations in Austria and Germany. Please insert your personal freight station delivery address at the check-out.


More about our shipping terms

Your package will be sent to you via the Austrian Post (Österreichische Post). As soon as the box is ready, we will provide you a tracking number.
You should get your package within 1-2 business days if your delivery address is in Austria, 2-3 days if you are from Germany and up to one week to the rest of Europe.

More about our shipping terms

You can choose between these payment methods:
-Bank-Prepayment
-Paypal
-Credit Card
-Immediate transfer (Sofort-Überweisung)

More about our payment methods

If you are not satisfied with a delivered item, please fill out this cancellation form and send it to us via email.

If you run a store, a hotel, a fitness studio or an online shop, don’t hesitate to contact us to get more information about our retailer's offer and conditions. We are looking forward to a great and long-lasting collaboration with your company. Please write us on sales@anna-aniq.com and we will get in touch with you promptly!